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BENEFIT INFORMATION
Answer benefit questions, explain in-network benefits, assist with locating in-network providers, explain eligibility rules and requirements, assist with access to online education resources, ID cards resolution, assist COBRA participants with questions.
CLAIMS SUPPORT
Help resolve claims issues, prescription an pharmacy coverage and authorization issues, assistance with balance billing issues, assist with appeal process, detailed billing review.
ELIGIBILITY
Deliver relevant forms and documents to employees/members as needed.
Support Qualifying Event processes including documentation (if applicable).
665 Highland Colony Parkway • Ridgeland, MS 39158
Mail: richmond@ecm.coop • Tel: 601-665-8600
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